Legal & Data Protection

Privacy Policy

This Privacy Policy explains how Real Medical Transport (“we,” “our,” or “us”) collects, uses, protects, and discloses your information when you access our website or request 24/7 non-emergency medical transportation services in San Diego County and Los Angeles County.

Effective Date: October 2026California CCPA/CPRA Compliant

Important Notice Regarding Health Information (HIPAA / PHI)

Real Medical Transport provides specialized non-emergency medical transit. We do not solicit, require, or store clinical diagnostic charts, lab results, or full medical histories through our public website forms. When requesting transit, we only ask for necessary logistical mobility requirements (e.g., whether a passenger uses a manual wheelchair, power wheelchair, or gurney, and whether stair assistance is needed) to dispatch the proper vehicle.

1. Information We Collect

We collect information that you provide directly when booking a ride, inquiring about services, or calling dispatch. This information includes:

Contact & Rider Identification: Full name, phone number, email address, and relationship to the passenger (if booked by a family member, social worker, or facility case manager).
Trip & Routing Details: Pickup address (including facility department or room number), destination address, desired pickup date and appointment time, return trip preferences, and will-call indicators.
Accessibility & Mobility Needs: Transportation classification (Ambulatory sedan, Wheelchair van, or Gurney/stretcher), walker storage, oxygen tank accompaniment, or stair assistance requirements.
Communications: Records of telephone calls, SMS scheduling updates, and email correspondence with our dispatch team.

2. How We Use Your Information

We use your information exclusively for operational, safety, and customer support purposes, including:

Matching your trip with an appropriately equipped vehicle and qualified driver.
Dispatch confirmation calls and SMS notifications regarding driver arrival and trip status.
Calculating accurate mileage, estimated travel times, and confirmed transparent fares.
Providing itemized receipts and trip manifests for private pay reimbursement or facility records.
Maintaining fleet safety, regulatory compliance, and resolving customer inquiries.

3. Information Sharing & Third Parties

We do not sell, rent, lease, or trade your personal information to third-party data brokers or marketing agencies.

Information is shared solely with trusted service providers assisting our core operations, including:

Assigned Drivers & Dispatch Personnel: Sharing necessary pickup/drop-off directions, passenger name, and mobility notes to conduct the ride safely.
Mapping & Routing Infrastructure: Secure address geocoding and routing services to calculate distance and avoid traffic delays.
Legal & Regulatory Authorities: When required by subpoena, court order, or applicable California transportation safety regulations.

4. Data Security & Retention

We employ industry-standard administrative, technical, and physical security measures to safeguard your personal details against unauthorized access, alteration, disclosure, or destruction.

All web data transmitted through our website is encrypted using modern Transport Layer Security (TLS/HTTPS). Trip records are retained only as long as necessary to fulfill logistical requirements, provide itemized billing, and comply with California state record-keeping mandates.

5. California Privacy Rights (CCPA / CPRA)

Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents have specific rights regarding their personal information:

Right to Know & Access

You may request the categories and specific pieces of personal information we have collected about you.

Right to Delete

You may request the deletion of personal data collected, subject to legal and regulatory retention exceptions.

Right to Correct

You have the right to request corrections to inaccurate personal records held by our dispatch team.

Non-Discrimination

We will never deny services, charge different prices, or provide a lower quality of transit if you exercise your rights.

6. Cookies & Tracking Technologies

Our website uses essential functional cookies and secure session tokens to enable the interactive booking map, store trip preferences during form completion, and ensure site performance. We do not employ third-party tracking pixels that follow your browsing across unrelated websites.

7. Policy Updates

We may periodically update this Privacy Policy to reflect operational enhancements, new vehicle capabilities, or regulatory changes. Any modifications will be posted directly to this page with an updated effective date.

Privacy Summary

No selling or renting of personal data
No online medical diagnoses collected
SSL/TLS encrypted communications
Direct 24/7 California dispatch coordination

Privacy Inquiries

If you have questions regarding this Privacy Policy or wish to exercise your California privacy rights, please contact our dispatch administration:

(619) 771-2691

realmedicaltransportation@gmail.com

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Effective Date: October 2026California CCPA/CPRA Compliant

1. Information We Collect

We collect information that you provide directly when booking a ride, inquiring about services, or calling dispatch. This information includes:

Contact & Rider Identification: Full name, phone number, email address, and relationship to the passenger (if booked by a family member, social worker, or facility case manager).

Trip & Routing Details: Pickup address (including facility department or room number), destination address, desired pickup date and appointment time, return trip preferences, and will-call indicators.

Accessibility & Mobility Needs: Transportation classification (Ambulatory sedan, Wheelchair van, or Gurney/stretcher), walker storage, oxygen tank accompaniment, or stair assistance requirements.

Communications: Records of telephone calls, SMS scheduling updates, and email correspondence with our dispatch team.

2. How We Use Your Information

We use your information exclusively for operational, safety, and customer support purposes, including:

Matching your trip with an appropriately equipped vehicle and qualified driver.

Dispatch confirmation calls and SMS notifications regarding driver arrival and trip status.

Calculating accurate mileage, estimated travel times, and confirmed transparent fares.

Providing itemized receipts and trip manifests for private pay reimbursement or facility records.

Maintaining fleet safety, regulatory compliance, and resolving customer inquiries.